The Payroll Services Program Coordinator provides system-wide implementation and execution support for the school districts payroll related programs as approved by the Board of Education. The incumbent will be primarily responsible for reviewing and monitoring automated systems such as the PGCPS webpage, Oracle Employee Self-Service and other customer service related systems. This position will also be responsible for maintaining all garnishments, tax levies, child support orders and over payment processes. Leadership for thedevelopmentand maintenance of appropriate printed documents and materials will be required. Effective face-to-face, phone, e-mail,written,inter-officemail and external mail approaches to customer service will be developed by the Program Coordinator and other team members for use by all members of the Payroll Department in providing high quality customer service for the department.
Promotes, administers and implements procedures relatedtoallpayroll programssuchas open enrollment, on-boarding processes fornew employeesthrough on-sitevisitswith various worklocations;
Trains and interacts with HumanResources, Payroll, Business Management, Technology Applications and other departments on payroll policies, procedures andprocesses;
Serves as the payroll liaison for all payroll programs;
Analyzes, reviews, and interprets rules,regulations,and laws pertinent to policy and program development, implementation, and administration of payroll, as approved;
Develops, executes and documents strategies to promote higher levels of utilization of the PGCPS webpage, Oracle Employee Self Service and other automated resources by employees;
Develops and maintains reports,metrics,key performance indicators,and trending analysis of payroll processes;
Reviews complex payroll issues with employees and assists with interpretationof PGCPS processes and procedures;
Enters, updates, monitors and responds to all garnishments,tax levies, child support orders and over payment cases. As well as interacts with and responds to the appropriate agencies;
Conducts new employee orientation sessions for payroll and represents the department in thedevelopment and execution of the automated employee orientation initiative;
Maintains up-to-date general knowledge of payroll policies and procedures that maybe relevant and appropriate for PGCPS;
Informs and involves others by sharing important relevant information with stakeholders. Places higher priority on team ororganizationa lgoals than on own goals;
Recommends changes to current plans and practices that enables PGCPS to provide comparable/competitive coverage and programs to all employees and retirees;
Effectively conveys reliable accurate information so that the recipient clearly understands its intent. Uses appropriate written, verbal,or electronic communication format to disseminate information;
Makes effective business decisions regarding with whom to discuss sensitive and confidential information. Respects the privacy of others, and maintains the confidentiality of information to which exposed;
Provides documentation to support findings,and recommendssolutions to bring closure and resolution to issues; and
Performs other duties as assigned.Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, etc.) and skilled using the internet for work-related research;
Oracle Human Resources and Payroll Module experience preferred;
Demonstrated ability to work with clients at all levels within the organization;
Knowledge and ability to develop and maintain key performance indicators (KPIs),metrics and other trending reports;
Ability to train and/or promote all aspects of payroll to PGCPS population;
Ability to multitask, organize, and prioritize within a fast-paced rigorous environment;
Ability to analyze issues,shift priorities,cope with ambiguity in a fast-paced environment;
Ability to collaborate-proactively works in partnership with others to achieve a common goal or necessary objective; builds rapport and cooperative relationships with others;
Ability to deliver effective customer service-makes customers and their needs a primary focus.Takes appropriate immediate action to meet customer needs and concerns;
Ability to work effectively as a teammember-actively participates as a member of a team to move the team toward the completion of goals;
Ability to lead employees to meet the department's expectations for productivity, quality, continuous improvement, and goal accomplishment;
Ability to communicate regularly with other managers, the director, the chief and other designated contacts within the organization;
Ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction;
Ability to practice a high level of confidentiality;
Must be results oriented with a strong sense of urgency;
Self-starter, able to work well independently, with little supervision; and
Strong and effective oral andwritten communications skills.
Bachelor's Degree from an accredited college or university required,with amajor in Business Administration, Human Resources, Accounting, PublicAdministration or related field .Master's degree preferred. Must have at least five(5) years of human resources, payroll, and/or financial experience or related field.
>SHRM or CPP preferred.
>Provideprogrammaticleadershipto payrollclerks,assistants,techniciansand analysts; andotherinternalconstituents.
>The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
None.
