Position: Senior Systems Engineer

Duties and Responsibilities:

Resolve system, server, SAN, fiber channel, network (LAN/WAN) hardware and application problems;

Bring new systems on-line and integrate in current environment;

Provide support for multiple environments and technologies;

Perform backups and recoveries as needed;

Configure and tune monitoring systems;

Ensure that patch levels are kept current;

Perform performance testing and tuning, serve as technical expert to research, plan, design, and implement systems, networks, storage for data, video and voice;

Identify opportunities for improvement, make proposals and participates in the planning and implementation of new and enhanced technologies or services within area of expertise;

Plans, tests, and prepares, as well as potentially oversees, the implementation of new or enhanced infrastructure;

Identifies, develops, and updates standards and procedures, ensuring products comply with existing standards and procedures;

Assist and provide assistance/direction to operations staff, systems engineers, DBAs and programmers with particularly complex or difficult issues related to area of expertise;

Assist in creating and documenting policies and procedures;

Clearly communicate problem/resolution process to customers or management.

Support other engineers with technical troubleshooting as needed;

Regularly assist in orienting, training, assigning and checking coworkers work for accuracy and compliance against established best practices;

Serve as liaison to vendors to facilitate problem resolution;

Participate in the change control process;

Provide on-call support;

Provide technical input for policies and procedures;

Develop and maintain accurate documentation for server, workstation, network, etc.;

Adhere to Change Management policies and procedures;

Adhere to SOR (Significant Occurrence Report) procedures and notifications;

Contributes to architectural standards and ensures architecture is aligned with organizational strategy;

Perform advanced troubleshooting and problem resolution;

Extensive knowledge of backup systems, e.g. Rubric. Understand database products including Oracle, Microsoft SQL;

Knowledge of ITIL;

Able to support system engineers with AIX, Red Hat operating systems, Windows server, VMWARE and MS Hyper-V, Firewall, and Web content filtering;

Install, modify and make minor/major repairs to computer hardware;

Installs and configures computer operating systems;

Installs and builds “standard” server images;

Installs or assists service personnel in the installation of peripheral components such as monitors, keyboards, mice, printers, disk drives and scanners;

Resolve complex network and wiring problems;

Perform Windows, UNIX and Redhat System Admin support as directed by supervisor;

Provide technical assistance and training to users;

Ability to write scripts in DOS, PowerShell, JAVA and other various UNIX and windows technologies/platforms;

Perform duties as directed by supervisor; and

Excellent written and verbal communications skills.

Qualifications:

Must have expert knowledge of and skills in administering computer systems and network infrastructure to serve as technical authority in advising management for purposes of long-range planning;

Skill set understanding of Firewalls, Network and IT Security and ISDN;

Development of standards and guidance, and evaluation of overall operational systems;

Executes duties accurately and as directed by supervisor or designee;

Completes task(s) on time and in their entirety, documents work and configurations;

Must have extensive skills as a systems administrator in support of Microsoft, and desktop and server operating systems, Active Directory, DNS, DHCP, LDAP, Kerberos, server virtualization technologies and IIS and Apache/Tomcat administration; and

Have the ability to work cooperatively as a team member; effective human relations skills; good oral and written communications skills; willingness to work a flexible schedule.

Education and/or Experience Requirements:

Bachelor’s degree from an accredited college or university in information technology or related field with a minimum of five (5) years related work experience.  In leiu of a Bachelor’s degree, a minimum of ten (10) years of experience in any combination of the following areas may be considered:server administration throughout the IT lifecycle; server virtualization experience using VMware, Microsoft Hyper-V technologies; network administration including integrating multiple routing protocols, interoperability with multi-vendor network equipment or vendor networks; desktop administration including deployment, configuration, and removal of software on a large, remote fleet of computers; datacenter design and management of servers, storage, network, security, power, and cooling; and/or experience managing web content filtering, voice and video networks.

Certification:

Aruba networking, CISCO, Brocade, Juniper, VMware, Microsoft Hyper-V, SAN certifications preferred.

Supervisory Responsibilities:

No direct supervisory responsibilities.

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, crawl, climb a ladder, and work in confined spaces. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.

Working Environment:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.

Additional Information:

Must have a valid active Driver’s License in good standing and reliable transportation. Be available to respond to events on-site within Prince George’s County Public School System. Must be able to keep confidential information. Frequently required to work long hours; and Annual leave may be limited during specified timeframes.